Minimum Stay
For certain weekends, we have a two night minimum on Friday & Saturday nights. We typically remove this minimum during the off season (with the exception of NYE weekend which is a 2 night minimum).
Email manager@thegallatinhotel.com for possible exceptions. If your reservation dates are during a big event or holiday, additional nights/costs may be required and acceptance for these reservations is at the discretion of the hotel.
Photo ID
All guests that book with us must text or email us a picture of their photo ID or passport to verify their information. We only need to see the name, DOB, and expiration date on the ID. Drivers license numbers can be covered in the picture. We do this to stop anyone from booking with a stolen credit card and to confirm that they meet the minimum age requirement of 21 years of age. Please note: Our cancellation policy applies as soon as a reservation is made with us (regardless of when the ID is sent to us or if the ID process is completed).
Noise Policy
In an effort to make sure every guest has an amazing experience and a great night’s sleep, we have a strict noise policy for the rooms and the lobby from 10:00 pm – 8:00 am. Please refrain from yelling, playing loud music, or making any large or unnecessary noises between those times. The Gallatin reserves the right to fine guests up to $150 and are subject to eviction after the 2nd complaint.
Cancellations
Please contact our office as soon as possible in the event you must cancel or change your reservation. Event/holiday reservations are non-refundable. To receive a full refund, you must cancel 7 days before your arrival date. If you cancel less than 7 days before arrival, your reservation is non-refundable. Refunds will not be given for guests that do not like their room layout. Please read room details before booking. Refunds will not be given for events that are out of our control. Our cancellation policy applies as soon as a reservation is made with us (regardless of when or if the Photo ID process, explained above, is completed).
*Our cancellation policy for large group bookings is different from our standard cancellation policy (depending on the # of rooms you book). If you are interested in booking multiple rooms and need more information, please email manager@thegallatinhotel.com.
Check-In/ Check-Out
Check in is at 4:00 p.m. and check out is at 10:30 a.m. CST. We operate a completely autonomous hotel without staff or a check in concierge. All check in information, including the key code to access the building and your room, will be sent to you via email the day before arrival. If you are in town before check in, you are welcome to place your luggage in our storage lockers in the lobby and start exploring the city until 4:00pm. If you still need to enter your room before check in or stay past check out, please request this upon booking to inquire if the Gallatin can accommodate. Please note this special accommodation is at the sole discretion of the hotel. Unavoidable delays may occur so there is a possibility your room may not be ready by your check in time. Your patience will be appreciated. Note: Early departures will be charged per the original reservation.
Parking
There is a parking lot behind the building exclusive for guests of The Gallatin & Fat Bottom Tap Room. Each room booked is allotted one parking space. Upon booking please enter the color, make and model of your car into your booking form so we can register your car for the dates you will be in town. If you do not have your vehicle information at the time of booking, please note that you are bringing a car in the booking form and get the info to us as soon as possible. You can send your car details via text or email to 615-861-1634 or manager@thegallatinhotel.com and be sure to include your name & room number if you know it. Cars that are not registered before arrival will be towed. Visitors are not permitted to park in the lot and spaces on the street are subject to towing. We suggest visitors use a ride-sharing service to avoid complications.
Damage/Theft
Guests assume full financial responsibility for damages due to misuse or negligence. Prior to check-out, please report any damages that occurred during your stay. If during your stay you find other items requiring repair we request that this information be reported to the manager as soon as possible so that we can continue to maintain each room in excellent condition. The Gallatin is not responsible for lost, stolen, or damaged items in the hotel or parking lot.
Falsified Reservations
The total number of persons allowed in the room at any time is restricted to the stated limit. Absolutely no parties allowed. Any violators will be evicted without refund. Any reservation obtained under false pretenses will be subject to forfeiture of reservation deposit and/or balance of reservation payment. Guests will not be permitted to check-in. Note: Units may not be sublet by guests.
Rates/Taxes
Nightly rates are based on room features, max occupancy, size, and season. Rates can be found listed on our website and are subject to change without notice. A credit card processing fee, sales tax, occupancy tax, and nightly tax are added to all reservations. *Note: Nashville is a growing city so there is always potential for a change in city/state taxes. Tax changes are out of our control and we are required by law to collect all current taxes on every reservation, regardless of the taxes that were charged when the reservation was made.
Payment Policy
In order to hold/reserve your reservation dates, you must pay at least 50% of the total at the time of booking. The remaining 50% is due and will be charged 30 days from check in. All reservations must be paid in full, 30 days prior to check in. If you would like to use a different card for the 2nd 50%, you must let us know before the due date. If your booking is less than 30 days away, you will pay in full. We accept payment by credit card only.
No Pets
We enforce a no pet policy. Exceptions may be made under special circumstances (service dog) and must be arranged in advance. If any evidence of a non pre-approved pet is found on the premises, you will be asked to vacate immediately and forfeit all reservation payments. Any evidence of a pet in your room or on the premises may also result in additional charges to your credit card on file.
Non-Smoking Property
All of our rooms at The Gallatin are non-smoking and smoking is strictly prohibited inside all areas of the property. Any evidence of smoking found in a room will result in a $150 charge to your credit card on file for additional cleaning and deodorizing.
Housekeeping & Additional Charges
Rates include housekeeping service upon departure only. You are responsible for the cleaning of your room during your stay. You may request a mid-stay clean for an additional fee. Guests will be charged for additional cleaning if any bodily fluids are found in the room upon check out. Guests may also be charged if additional cleaning is needed in the room due to food/liquid spills or similar incidents.
Items Left Behind
The Gallatin is not responsible for personal items left in a unit. If items are found and you wish them returned, there will be a $25 service charge plus shipping costs.
Internet Service/Utilities
All properties have complimentary wifi available. Information for access will be sent via email. No compensation will be given for temporary outage of electricity, gas, water, cable, telephone service, elevator, or internet service. Outages will be reported immediately, and all efforts will be made to have them restored as soon as possible.
Gift Certificates
Gift certificates are non-refundable. Instructions for use will be emailed to the purchaser. COVID gift certificates are non-refundable and expire one year from guests’ original check out date. Once a certificate is redeemed, standard cancellation policies apply.
Compliance with Local Laws
Guest in the possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof. Guest further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancellation of any insurance policy covering the Premises.
Luggage Lockers
The Gallatin offers complimentary luggage lockers for guest use. The Gallatin does not assume liability for items left in the luggage lockers and shall not be held liable for any items left unlocked or locked in the luggage locker.
Service Fee
Every booking includes a small Service Fee (listed on Airbnb as a Management Fee) that gives you access to all hotel amenities such as WiFi, premium coffee & tea, onsite parking, luggage storage, sparkling water on tap, our photobooth, and more! This ensures you can take advantage of all of our exclusive amenities, allowing you to fully relax and enjoy your time with us, without worrying about additional charges during your stay.
Local Bookings
Acceptance of reservations for local residents (residing within 60 miles of Nashville) is at the discretion of the property.