Question 1

What is a concierge-less hotel?

Accepted Answer

Our hotels are all concierge-less— similar to an Airbnb— meaning we do not have a front desk on site but our managers are on call 24/7 to help guests with whatever they need. We have self check-in/check-out, which means no waiting in long lines to check-in and a seamless check-out process! Need restaurant recommendations? Shoot us a text or check out our guidebook! Need extra towels or help with an issue in your room? We are always just a phone call away! We are here for YOU for the entirety of your stay, and our guests have been thrilled with the customer service we provide around the clock.
Be sure to check out the list of on-site amenities we have below!

Question 2

What are some of the complimentary on-site amenities that The Gallatin provides?

Accepted Answer

Free parking, WiFi, coffee/tea, sparkling water, a photo booth, luggage storage (before & after your stay), an in-room gift basket (with waters, locally made snacks, discount cards, Gallatin merch, etc.), Dyson products, our Nashville guidebook, self check-in/out, smart TVs with access to cable & streaming, a “get ready room” with 8 vanity stations, and more!

Question 3

How does my stay help the homeless?

Accepted Answer

Mission Hotels is proud to give the majority of its profits to the homeless population of Nashville through our Rooms for Rooms program. We’ve been honored to partner with some incredible, local organizations such as Room in the Inn, ShowerUp, People Loving Nashville, Corner to Corner and Nashville Rescue Mission. We’re passionate about our cause, and dedicated to providing a high-quality guest experience that reflects as much.
The average weekend stay provides one of the following:

16 nights in a bed
100 free showers
30 free meals

Question 4

How do I book a room?

Accepted Answer

Click here to check availability, prices, and book your room! If you still have questions after doing so, feel free to email us and we will be happy to help!

Question 5

Does my room receive daily cleaning?

Accepted Answer

Your room will be clean as a whistle when you arrive, but does not receive a cleaning daily while you stay at the hotel. If any extraordinary circumstances arise, we will be happy to assist. Longer term guests are welcome to pay for and arrange a mid stay clean with our manager.

Question 6

How do I check in/get in my room?

Accepted Answer

We are not your typical hotel. We’ll email you a unique code that will give you access to the building and your room. There will not be an employee on-site to check in/out with. However, we are just a phone call, text or email away. If you need anything during your stay, please reach out at any time.

Question 7

If I arrive early can I store my bags?

Accepted Answer

Yes! We have luggage lockers in our lobby that guests can use before and after their check in/out. There are instructions on how to use the lockers in the lobby.

Question 8

Can I check in early or check out late?

Accepted Answer

Check in is at 4:00pm and check out is at 10:30am. If you are in town before check in, we encourage you to put your luggage in our storage lockers, grab a cup of coffee and start exploring the city until 4:00pm. If you still need to enter your room before check in or stay past check out, please request this upon booking and we will let you know if we can help. Because we are a boutique business, all of our early/late check ins/outs are given on a first come first serve basis so not all requests will be approved.

Question 9

What is the cancellation policy?

Accepted Answer

Please contact our office as soon as possible in the event you must cancel or change your reservation. Some big event/holiday reservations are non-refundable. To receive a full refund, you must cancel 14 days before your arrival date. If you cancel with less than 14 days before arrival, your reservation is non-refundable. Refunds will not be given for guests that do not like their room lay out. Please read room details before booking. Refunds will not be given for events that are out of our control.
*Our cancellation policy for large group bookings is different from our standard cancellation policy (depending on the # of rooms you book). If you are interested in booking multiple rooms and need more information, please email manager@thegallatinhotel.com.

Question 10

Where is The Gallatin located?

Accepted Answer

2510 Gallatin Avenue, Nashville TN 37206. We are located in the historic neighborhood of East Nashville. We are four miles from Nissan Stadium (home of the Tennessee Titans and CMA Fest) and a 10 minute drive from all the action on Broadway! We’re less than a mile away from Eastland Avenue which has some of the best local restaurants, coffee shops, and boutique shops in town. You’ll feel like a true local when you stay with us.

Question 11

What is the Nightly Rate?

Accepted Answer

Each of our rooms are unique, from their bold coloring and layout to how many they can sleep. Because of this, we do not have a standard average nightly rate. If you would like information on the nightly rate or what’s available for your travel dates, you can easily find that by clicking Book Now on the website and entering in your dates. If you still have questions after clicking Book Now, feel free to email us! manager@thegallatinhotel.com

Question 12

Does The Gallatin have an elevator?

Accepted Answer

The Gallatin does not have an elevator for guest use, however, guests may use the luggage lift to send their luggage up or down to the floor they are staying on if they do not wish to carry it up or down the stairs.

Question 13

Where do I park?

Accepted Answer

There is a parking lot behind the building exclusive for guests of The Gallatin & Emerson Hall. Each room booked is allotted one parking space free of charge. All we ask is that you text or email your vehicle’s make, model, & color before arrival to 615-861-1634 or manager@thegallatinhotel.com to register your car for your stay. Unregistered cars will be towed at the owners expense.

Question 14

Do you have any recommendations for things to do in Nashville?

Accepted Answer

Make sure to check out our explore page to get a copy of our Nashville guidebook with all of our favorite spots around the city emailed to you! There is a printed copy in every room as well!

Question 15

Can I bring my pet?

Accepted Answer

No. We love pets but want to respect our guests with allergies so we ask that you would please leave them at home this time. If you have a service dog, you must send proper documentation upon booking your stay.

Question 16

What makes The Gallatin different?

Accepted Answer

At The Gallatin you’ll experience Nashville like a local. You will receive a unique door code to access the building and your room. There will not be any employees on site to check in/out with. We will serve as your home base while you explore everything Nashville has to offer with all the information you need communicated over email. We also believe that once you stay with us you are a part of The Gallatin family and Nashville community. Because of that, a portion of every booking goes directly to organizations that help people experiencing homelessness. Your stay with us will directly help someone in need. Make sure to check out our Giving Back page for more information.

Question 17

Quiet Hours & Lobby/Courtyard Rules

Accepted Answer

Quiet hours for the rooms and the lobby are from 10:00pm – 8:00am. There are always other guests in the building (many in town for business or a quiet get away) so please refrain from being too loud, yelling, playing loud music, etc. between those times. We want everyone to have a blast when they go out in Nashville, but we want The Gallatin to be enjoyable for everyone and for every guest to get a good night’s sleep! If we have other guests reach out and complain, we will be forced to ask you to leave the property.

Frequently Asked Questions

Check-In & Check-Out

What is a concierge-less hotel?

How do I check in/get in my room?

If I arrive early can I store my bags?

Can I check in early or check out late?